COVID-19 CHANGED THE DIGITAL IDENTITY STANDARDS: The case of Canada

• ◦ One-quarter of Canadian businesses had at least some e-commerce sales in 2019
• ◦ In 2019, Canadian businesses with five or more employees grossed $305 billion in e-commerce sales, which represented 8% of their total revenues and approximately 1% of global e-commerce sales(UNCTAD). 
• ◦ Online sales have more than doubled since 2013 when all Canadian businesses grossed $136 billion.
• ◦ One-quarter (25%) of Canadian businesses had at least some e-commerce sales in 2019. 
• ◦ Large businesses (39%) were the most likely to report online sales, followed by medium-sized businesses (34%) and small businesses (23%). OECD reported that 22% of small businesses from reporting member countries had online sales in 2019.
• ◦ Retail e-commerce sales reached record levels in 2020 as new measures aimed at slowing the spread of COVID-19 have significantly affected how consumers make retail purchases. Statistics Canada previously reported that retail e-commerce sales more than doubled from February to May 2020, to a record of almost $4 billion in May. 
• ◦ To conduct sales online, over two-thirds (70%) of businesses with online sales used a company website.
• ◦ The most commonly accepted forms of payment on the websites or apps of businesses with online sales were credit cards (81%), online payment services (55%) and debit cards (25%).
• ◦ The vast majority of businesses with online sales (98%) had customers located in Canada.

 (Statistics Canada, Data for the Survey of Digital Technology and Internet Use were collected from November 2019 to March 2020; United Nations Conference on Trade and Development Estimates of Global E-commerce 2018 report (published April 2020); OECD Going Digital Toolkit.)         

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